A new initiative has been launched focusing on what good quality care looks, sounds and feels like through the eyes of patients and visitors at Scunthorpe General Hospital.The 15 Steps Challenge involves wards and departments receiving unannounced visits by a small team of people, including a non-medical person.The challenge, which has been designed by the NHS Institute for Innovation and Improvement, aims to capture what good quality care looks, sounds and feels like. The idea came from a...
